Response time
TODO: Replace this with your expected support response time, for example: We aim to respond within 2-3 business days.
Travel App support
For Travel App, please include any relevant account email or user ID, the app version, and the steps that led to the problem. Do not include sensitive personal information unless it is necessary for the support request.
Troubleshooting steps
- Update the app: Open the App Store or Google Play and install the latest available version.
- Restart device: Restart your phone or tablet, then open the app again.
- Check internet connection: Confirm Wi-Fi or mobile data is working if the feature requires connectivity.
- Reinstall app: If the issue continues, reinstall the app. TODO: Add a warning here if uninstalling may remove local-only data.
- Contact support: Email support@TODO_DOMAIN with details.
FAQ
Where can I download Travel App?
Store links can be added after App Store or Google Play listings are available. Until then, use the testing links provided by Apple or Google.
How do I request account or data deletion?
Visit the Account and Data Deletion page and follow the request instructions.
Where is the Privacy Policy?
The public Privacy Policy explains what data the apps collect, how it is used, and how to contact us.
Can I send feedback or feature requests?
Yes. Email support@TODO_DOMAIN with the app name and your suggestion.